Refund policy

We hope you are satisfied with your product. If for any reason you are not completely satisfied with your purchase, you may return it to us for a full refund. Please see below for more information on our return policy.

All returns must be postmarked within 30 days from the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, [please send an email to customer service at [support@warmly.se] to receive a Return Merchandise Authorization (RMA) number. After receiving an RMA number,] place the item securely in its original packaging and [include your proof of purchase/return form], and send your return to the following address:

[PWBC AB]
Attention: Returns
[RMA #]
[Åkerbruksgatan 8a]
[Lund, 22480]
[Sweden]

[Return shipping costs will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping costs. We highly recommend using a trackable method for shipping your return.]

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [7] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email once your return has been processed.

The following items cannot be [returned] or [exchanged]:

For defective or damaged products, please contact us at the contact information below to arrange a refund or exchange.

Sale items cannot be returned.

If you have any questions regarding our return policy, please contact us at:

[support@warmly.se]